Frequently Asked Questions
Everything you need to know about your eufy smart home experience.
What is the standard shipping timeframe for eufy products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Does eufy offer a warranty on smart home electronics?
Yes, we provide a limited warranty on all hardware products. Most items come with a 12-month or 24-month warranty covering manufacturing defects from the date of purchase.
What is your return policy for open-box items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Are there monthly subscription fees for eufy security cameras?
One of the core benefits of eufy Security is that we prioritize local storage. Most of our devices allow you to store footage locally without mandatory monthly subscription fees.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I update the firmware on my eufy device?
Firmware updates are managed directly through the eufy Security or eufy Clean app. You will receive a notification when a new update is available to ensure your device has the latest features and security patches.