Returns & Exchanges

At eufy, we stand behind the quality of our smart home products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your undamaged product and receive a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online support portal with your order number and the serial number of your device to start the return process.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is due to quality issues.

• 3.
  Pack and Ship

  Place the item securely in its original packaging, including all accessories and manuals, and attach the provided shipping label to the outside of the box.

• 4.
  Inspection and Refund

  After we receive and inspect your returned item, we will process your refund to your original payment method within 7 to 10 business days.