Return Policy
Return and Refund Policy
At Fynest, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you.
Money-Back Guarantee
You have 30 days from the date of purchase to return an item and request a refund. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Return Procedure
- Contact Us: Send an email to support@fynest.shop with your order number and the reason for the return.
- Return the Item: After receiving approval for the return, ship the item to the address we will provide. Return shipping costs are your responsibility.
- Item Inspection: Once we receive your returned item, we will notify you by email of the receipt and the approval or rejection of your refund after inspection.
Refunds
If your return is approved, we will process a refund to your credit card or original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fynest.shop.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Certain health and personal care items
Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.